Shipping Policy

At FONGHOP, we are committed to delivering your order safely and efficiently.

Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed
Orders are not processed on weekends or public holidays

Once your order is processed, it will be shipped and you will receive a confirmation email with tracking information.

Shipping Time

Estimated delivery times vary depending on your location:

United States: 7–12 business days
Europe: 7–12 business days
Middle East: 7–12 business days
Other Regions: 7–15 business days

Please note that these are estimated delivery times and may vary due to customs processing, logistics delays, or peak seasons.

Shipping Fees

Shipping fees (if applicable) will be calculated and displayed at checkout
Free shipping may be offered on selected products or promotions

Tracking Information

A tracking number will be provided once your order is shipped
Please allow 2–5 days for tracking updates to appear in the system

Customs, Duties & Taxes

International shipments may be subject to customs duties, taxes, or import fees
These charges are determined by your local customs authority and are the responsibility of the customer

Delays

While we aim to deliver within the estimated timeframe, delays may occur due to:

Customs clearance procedures
Flight or transportation delays
High order volume during peak seasons

We appreciate your patience and understanding in such situations.

Incorrect Address

Please ensure your shipping address is accurate at checkout.
FONGHOP is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages

FONGHOP is not responsible for lost or stolen packages confirmed as delivered by the carrier.
If you encounter such issues, please contact the shipping carrier directly.

Contact Us

If you have any questions about shipping, feel free to contact us:

Email: support@fonghop.com