Return & Exchanges

Return & Exchanges

At FONGHOP, we want you to be satisfied with your purchase. If you are not completely happy, we’re here to help.

Return Eligibility

You may request a return or exchange within 7 days of receiving your order, provided that:

• The item is unused, unworn, and in its original condition
• The item is in its original packaging
• Proof of purchase (order number or receipt) is provided

Non-Returnable Items

The following items are not eligible for return or exchange:

• Items that have been used, worn, or damaged by the customer
• Clearance or final sale items
• Customized or special-order products

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery and provide:

• Your order number
• Clear photos or videos showing the issue

We will review your case and arrange a replacement or refund if applicable.

Return Process

To initiate a return or exchange:

1. Contact us at support@fonghop.com
2. Provide your order number and reason for return
3. Wait for confirmation and return instructions
4. Ship the item back according to our instructions

Please do not return items without contacting us first.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Original shipping fees are non-refundable

Refunds

• Once we receive and inspect the returned item, we will process your refund
• Refunds will be issued to the original payment method
• Please allow 5–10 business days for the refund to appear, depending on your payment provider

Exchanges

We offer exchanges for eligible items. If you would like to exchange a product, please contact us and we will assist you with the process.

Contact Us

If you have any questions, feel free to contact us:

Email: support@fonghop.com